Last updated: July 25, 2026
At Stanton & Sons, we want you to be genuinely happy with what you wear. If something isn't right, this policy explains exactly how returns, exchanges and refunds work, what we cover, and what we don't.
1. Return Window
You may request a return within 30 days of the delivery date shown by the carrier's tracking. Requests received after that window cannot be accepted.
2. Condition Requirements
To be eligible for a return, an item must be:
- Unworn, unwashed and free of odors, stains, pet hair and wear;
- In its original condition, with all original tags still attached;
- Returned in its original packaging where possible.
We inspect every returned item. Items that arrive worn, washed, altered, damaged after delivery, or missing tags will not be refunded. In that case we will contact you and can return the item to you at your expense, or dispose of it if we receive no response within 14 days.
3. Items That Cannot Be Returned
- Final sale and clearance items. These are clearly identified on the product page at the time of purchase.
- Gift cards.
- Customized or altered items, including any item that has been printed, embroidered, hemmed or otherwise modified. Any alteration voids eligibility for return.
- Free items and promotional gifts received with a qualifying purchase.
4. How to Start a Return
- Email contact@stantonandsons.com with your order number, the item(s) you wish to return, and the reason.
- We will reply within 2 business days with a Return Authorization number and the return address.
- Ship the item back within 14 days of receiving your Return Authorization.
Returns sent without a Return Authorization number cannot be processed and may be refused by our facility. Please do not send items back to the address on the shipping label unless we specifically instruct you to.
5. Return Shipping Costs
Unless the return is the result of our error (see Section 8), you are responsible for the cost of return shipping. Return shipping costs are not refundable.
We strongly recommend using a tracked and insured shipping service. Until we receive the package, the item remains your responsibility. We cannot issue a refund for a return we never receive, and we are not able to investigate a package shipped without tracking.
6. Refunds
Once your return arrives at our facility, we inspect it within 3 to 5 business days. If it is approved, we issue your refund to the original payment method.
Please allow an additional 5 to 10 business days for your bank or card issuer to post the refund to your account. That timing is controlled by your financial institution, not by us.
Because we offer free standard shipping on all orders, no outbound shipping charge is deducted from your refund.
We will email you when your refund has been issued. If more than 10 business days have passed since that email and you still do not see the funds, please contact your bank first, then contact us.
7. Multi-Item Promotions and Bundles
If your order qualified for a volume or bundle discount (for example, a "buy more, save more" tier) and your return brings the order below the qualifying threshold, your refund will be recalculated at the price that actually applies to the items you keep. The discount you no longer qualify for will be deducted from the refund amount.
8. Damaged, Defective or Incorrect Items
If your item arrives damaged, defective, or is not the item you ordered, contact us at contact@stantonandsons.com within 7 days of delivery, including your order number and clear photos of the item and the packaging.
Where we confirm the issue, we will cover return shipping and, at your choice, send a replacement or issue a full refund. This is in addition to, and does not limit, any rights you may have under applicable law.
9. Exchanges
The fastest way to get a different size or color is to return the original item for a refund and place a new order, so you are not waiting on the return to clear before the replacement ships.
If you would prefer a direct exchange, contact us and we will arrange it, subject to availability. Exchanges follow the same 30-day window and condition requirements set out above.
10. Order Changes and Cancellations
We begin processing orders quickly. If you need to change or cancel an order, email us as soon as possible after checkout. We will do our best to help, but once an order has entered fulfillment we cannot modify or cancel it. At that point, the return process above applies.
11. Delivery Issues
If tracking shows your order as delivered but you have not received it, please check with members of your household and neighbors, and look for a carrier notice. Carriers occasionally scan a package as delivered a day or two before it arrives.
If the package has not appeared within 3 days of the delivery scan, contact us and we will open an investigation with the carrier. Please note that once a carrier confirms delivery to the address you provided, we are not able to guarantee a refund or replacement for a package that is subsequently lost or stolen.
12. Gifts
If you received an item as a gift, contact us with the order number or the name and email of the purchaser. Refunds for gift returns are issued as store credit to the recipient, or to the original payment method of the purchaser.
13. Chargebacks
If you have a problem with an order, please contact us first — we resolve nearly every issue directly and far more quickly than a bank dispute. Filing a chargeback without contacting us may delay the resolution of your claim.
14. Contact
Stanton & Sons LLC
16192 Coastal Highway
Lewes, Delaware 19958
United States
Email: contact@stantonandsons.com